Frequently Asked Questions
Everything you need to know about our handcrafted home textiles.
What materials are used in your needlepoint cushions?
Our cushions are handcrafted using 100% premium wool yarn on a durable cotton canvas backing, ensuring both comfort and longevity for your home decor.
How long does shipping take for domestic orders?
Standard domestic shipping typically takes 3-5 business days. Custom or made-to-order pieces may require an additional 10-14 days for production before dispatch.
Do you offer international shipping?
Yes, we ship our needlepoint products worldwide. International delivery times vary by location but generally range from 7 to 21 business days.
What is your return policy?
We offer a 30-day return policy for all unused items in their original packaging. Please note that custom designs and final sale items are non-refundable.
How should I clean and care for my needlepoint items?
We recommend professional dry cleaning for all needlepoint pillows and wall hangings. For minor spills, gently spot clean with a damp cloth and mild detergent.
Can I request a custom needlepoint design?
Absolutely! We love creating bespoke pieces. Please contact our design team via the 'Custom Orders' page to start your personalized home project.